Posts Tagged ‘confocal’

y-u-no-who-broke-the-spectrometer

A couple months ago I was at a core facility with one of our account managers. This was not a microscopy facility, but I still saw the one thing that many cores have in common – angry warning signs. “DO NOT LEAVE THIS EQUIPMENT ON ALL NIGHT” or “DO NOT TURN OFF THIS EQUIPMENT!!!” or “IF YOU BOOK TIME ON THIS EQUIPMENT AND DON’T USE IT, YOU WILL STILL BE CHARGED!!!”

Not all cores have these signs, especially those that offer services for hire, but many of the cores I have visited have posted warnings in the facility or on sign-up pages. Why? Well, because users tend to break stuff. On my first day as a core director at UNC Chapel Hill I was shown the 63X oil immersion objective on our Zeiss 510 NLO confocal. It had weird striations around the barrel and I asked what they were. “Oh, it wouldn’t come off and someone took a wrench to it. We don’t know who did it.”

I think the second sentence of that conversation is the more worrying one. I think the fear of  the core director finding out you don’t know how to use the equipment and that you then broke something is the reason why so many things are destroyed. Everyone makes mistakes and if we keep this in mind when training our users, making it clear that there is a correct way of doing things but that we understand mistakes happen, then they are less likely to feel the need to hide those mistakes. If we make it clear that none of us are perfect and there is a lot to learn and a lot to remember, then maybe more people will come to us before making an error to ask for help. I say “us” even though I am now on the commercial side because we get the same calls you do as core directors, only they are usually from angry core directors instead of users.

Perhaps the only signs or rules that really help avoid equipment damage are those that make it clear how complicated systems can be, that we all need help, and that asking for help will never be punished.

Next time – what to do with those users who KEEP asking for HELP!!!

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